Refund policy
Our Approach to Returns (30 Day Returns)
At Av8Store, we don't offer change of mind returns. Please choose carefully before purchasing, checking product descriptions, sizing, and specifications closely. If you have any questions about a product before buying, contact us using the chat function and we'll help you decide.
This policy does not affect your rights under the Australian Consumer Law (see below).
Your Rights Under Australian Consumer Law
Regardless of our change of mind policy, all products sold by Av8Store come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a repair, replacement, or refund if a product:
- Is faulty or not of acceptable quality
- Is not fit for the purpose it was sold for
- Significantly differs from its description or from a sample/demonstration model
- Doesn't do what we said it would do, or what you asked for and we agreed to
Minor problems: We may choose to repair, replace, or refund. Major problems (unsafe, significantly different from description, or can't easily be fixed): You choose whether you'd like a repair, replacement, or refund.
These rights apply for a reasonable period of time depending on the type of product, and are separate from and in addition to any manufacturer's warranty.
We encourage you to register products that come with manufacturer warranties (were applicable).
To start a return, you can contact us at adiaus1911@gmail.com. Please note that returns will need to be sent to the following address: Parcel Locker 10016 60582, 77 Francis St, Carlton, NSW, 2218.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.